At DivelleBeauty, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer returns and exchanges under the following conditions.
1. Return and Exchange Eligibility
We accept returns and exchanges for all products and accessories within 3 days of receiving your order, provided the following conditions are met:
- The product is unused, unopened, and in its original packaging.
- The product is not damaged or tampered with.
- You have the original receipt or proof of purchase.
2. Non-Returnable Items
For health and hygiene reasons, we do not accept returns or exchanges on the following items:
- Nail polishes and other cosmetic products once opened or used.
- Customized or personalized items.
3. How to Initiate a Return or Exchange
If you would like to return or exchange an item, please follow these steps:
- Contact Us:
Reach out to our customer support team at support@divellebeauty.com with your order number and a brief explanation of your reason for the return or exchange. - Return Instructions:
Once we receive your request, we will provide you with the necessary instructions on how to return the product. You may be required to ship the item back to us at your own cost (unless the item is defective or we made an error in your order). - Shipping the Item Back:
Please pack the item securely in its original packaging to avoid damage during return shipping. We recommend using a traceable shipping service and keeping the tracking number for your reference.
4. Processing Returns and Exchanges
- Refunds:
Once we receive the returned item and verify that it meets the conditions above, we will process your refund. Refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to be processed. - Exchanges:
If you wish to exchange an item, we will process the exchange once the returned product is received. The new item will be shipped to you after the exchange is confirmed.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order. We will arrange for a replacement or a refund at no extra cost to you. We may require photos of the damaged or incorrect product to process your request.
6. Shipping Costs for Returns
- Return Shipping Costs:
Unless the return is due to a damaged or incorrect item, you are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that the returned item reaches us safely. - Original Shipping Fees:
Shipping fees for your original order are non-refundable, unless the item is defective or we made an error in processing your order.
7. Exchange Timeframe
Exchanges will be processed once we have received and inspected the returned item. Please allow up to 7 business days for your exchange request to be fully processed.
8. Contact Us
If you have any questions or concerns about returns or exchanges, please don’t hesitate to contact us:
We are committed to providing you with the best customer service, and we’ll be happy to assist you with any issues related to your purchase.
