Frequently Asked Questions

Answers to the most frequently asked questions

How can I place an order?

To place an order:

  1. Browse our website and select the products you want to purchase.
  2. Add them to your cart and proceed to checkout.
  3. Enter your shipping information and payment details.
  4. Confirm your order and you will receive an order confirmation email.
What payment methods do you accept?

We Accept the Following Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, Verve)
  • Bank Transfer (details provided at checkout)
Can I modify or cancel my order after it's been placed?

We Accept the Following Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, Verve)
  • Bank Transfer (details provided at checkout)
How do I track my order?

Once your order is shipped, we will send you an email with tracking information so you can monitor your package’s delivery status.

Do you ship internationally?

Currently, we only offer shipping within Nigeria. If you are outside of Nigeria and would like to make a purchase, please contact us for international shipping options.

What is your shipping policy?
  • Standard Delivery: 3–5 working days for locations outside Lagos, 1–3 working days within Lagos.
  • Express Delivery: 2–3 working days (available in select cities).
  • Orders placed before 12:00 PM (noon) will be processed the same day, while orders placed after 12:00 PM (noon) will be processed the next day.

Shipping fees are calculated at checkout based on your delivery location.

How do I return or exchange an item?

To return or exchange an item:

  1. Contact our customer support at support@divellebeauty.com within 3 days of receiving your order.
  2. Follow the return instructions provided by our team.
  3. Ship the item back to us in its original packaging.

For more details, check our Returns and Exchange Policy.

How long does it take to process a return or exchange?

Once we receive your returned item, we will process your refund or exchange within 5–7 business days.

What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please get in touch with us within 3 days of receiving your order. We will arrange for a replacement or refund at no extra cost to you. Please send us photos of the damaged or incorrect item to assist in processing your request.

Are my payment details secure?

Yes! We use secure payment gateways to process all transactions, ensuring that your payment details are safe and encrypted.

How can I contact customer service?

You can reach us at:

Our customer service team is available to assist you with any questions or concerns.

Do you offer any discounts or promotions?

We often have special promotions, seasonal sales, and exclusive discounts for our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.

Can I request a product that is not listed on your website?

If there’s a specific nail product or accessory you're looking for, please reach out to us at support@divellebeauty.com, and we’ll do our best to help.

How do I care for my products?

To keep your products in top condition:

  • Store them in a cool, dry place.
  • Keep nail polishes tightly sealed to prevent drying out.
  • Avoid direct sunlight to preserve the quality of your products.

If you need more detailed product care instructions, feel free to contact us.

If you have further questions, don’t hesitate to reach out to our customer service team. We’re here to help!