Returns and Exchanges

Returns & Exchange Policy

At Divelle Beauty, we are committed to delivering quality products. If you are not satisfied with your order, returns and exchanges are accepted under the conditions below. 

1. Eligibility for Returns & Exchanges

We accept returns and exchanges within 3 days of delivery, provided that:

  • The item is unused, unopened, and in its original packaging

  • The item is not damaged, altered, or tampered with

  • Proof of purchase (receipt or order confirmation) is provided

Requests made after 3 days of delivery will not be accepted.

2. Non-Returnable Items

Due to hygiene and safety standards, the following items are not eligible for return or exchange:

  • Opened or used nail products (including gel polish, acrylics, liquids, etc.)

  • Cosmetic and lash products once opened

  • Customized or personalized items

3. How to Request a Return or Exchange

To initiate a return or exchange:

Step 1 – Contact Us
Email: support@divellebeauty.com
Include your order number and reason for the request.

Step 2 – Approval & Instructions
Once we have reviewed it, we will provide return instructions if your request is approved.

Step 3 – Return the Item

  • Items must be securely packaged in their original condition

  • Use a trackable delivery service

  • Return shipping is the customer’s responsibility (except in cases of error or defect)

4. Refunds

  • Refunds are processed only after inspection and approval of the returned item

  • Approved refunds will be issued to the original payment method

  • Processing time: 5–7 business days after approval

Shipping fees are non-refundable, except where:

  • The item was defective

  • The wrong item was sent

5. Exchanges

  • Exchanges are processed after the returned item is received and approved

  • Replacement items will be shipped once the exchange is confirmed

  • Processing time: up to 7 business days

6. Damaged or Incorrect Orders

If you receive a defective or incorrect item:

  • Contact us within 3 days of delivery

  • Provide clear photos of the issue

We will arrange a replacement or refund at no additional cost

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the issue is caused by us

  • We strongly recommend using a trackable shipping method

  • Divelle Beauty is not responsible for items lost during return transit

8. Contact Us

For all return or exchange inquiries:

support@divellebeauty.com